Cancellation policy
7. PURCHASE OPTIONS CANCELLATION POLICY (SUBSCRIPTIONS)
This policy applies to all subscription purchases from Tsuki and complies with applicable Australian and US laws governing recurring billing, including applicable US state automatic renewal laws.
Subscription Agreement and Automatic Renewal Disclosure
By purchasing a subscription, you authorise Tsuki to automatically charge your nominated payment method at the agreed billing interval until cancelled. Before your subscription begins, we will disclose the recurring charge amount, billing frequency, and how to cancel.
In compliance with applicable US state automatic renewal laws (including California Business & Professions Code § 17600 et seq.):
- Your subscription renews automatically at the end of each billing period at the then-current rate
- You will be charged to your nominated payment method at each renewal unless you cancel before the renewal date
- You may cancel at any time using the process below
- We will notify you of any material changes to your subscription terms at least 14 days in advance
Billing and Renewal
- Pricing may be adjusted with at least 14 days' written notice to your registered email
- If payment fails, we will retry up to 3 times over 7 days. If unsuccessful, your subscription will be suspended and benefits will cease immediately
- Applicable taxes are charged in addition to the stated price where required by law
How to Cancel
- Email thetsukisupport@gmail.com from the address on your account
- Use the subject line "Subscription Cancellation Request" and include your full name and order number
- Allow up to 5 business days for written confirmation
Requests submitted via any other channel will not be accepted. Retain a copy of your request and our confirmation.
Cancellation Deadlines
- Requests must be received at least 5 business days before your next billing date to avoid the next charge
- Requests received within 5 business days of a renewal date take effect at the end of the following billing cycle
- No refund is provided for a billing period already paid, except as set out below
Refunds for Subscription Payments
Subscription payments are non-refundable for change-of-mind cancellations. You retain access to benefits until the end of the current paid period.
We will review refund requests in the following circumstances:
- A duplicate charge occurred due to a verified technical error on our platform
- You were charged after receiving our written cancellation confirmation
- We failed to deliver the subscription product or service as described — in which case your statutory rights apply and we will provide an appropriate remedy including a refund for the affected period where required
US customers: Where required by applicable state automatic renewal law, we will provide a full refund of any charges made in violation of those laws.
Refund requests must be submitted within 14 days of the disputed charge with supporting documentation. Approved refunds are returned to the original payment method only.
Modification or Discontinuation
Tsuki may modify, suspend, or discontinue any subscription plan with at least 14 days' written notice. If discontinued, subscribers will not be charged beyond their current billing period.
All policies effective as of July 2026. Tsuki reserves the right to amend these policies at any time. The current version will always be published on our website. Continued use of our services constitutes acceptance of any revised terms.
These policies have been prepared to comply with the Australian Consumer Law, the Australian Privacy Act 1988, the CCPA/CPRA, the FTC Act, the CAN-SPAM Act, the DMCA, applicable US state automatic renewal laws, and other applicable legislation. For jurisdiction-specific legal advice, consult a qualified legal professional.
8. PRODUCT HEALTH AND SAFETY DISCLAIMER
This section applies to all Tsuki products, including our magnesium and lavender cream and any other topical or wellness products offered through our store.
Cosmetic Product — Not a Therapeutic Good
All Tsuki topical products, including our magnesium and lavender cream, are sold and marketed as cosmetic products only. They are intended for external use to moisturise, soothe, and condition the skin. They are not intended to diagnose, treat, cure, prevent, or otherwise affect any disease, medical condition, or bodily function.
Our products have not been evaluated or approved by the Therapeutic Goods Administration (TGA), the United States Food and Drug Administration (FDA), or any other regulatory body as therapeutic goods or drugs. Nothing on our website, in our advertising, or in any product description should be construed as a medical or therapeutic claim.
If you have a medical condition, chronic pain, sleep disorder, anxiety, skin condition, or any other health concern, consult a qualified healthcare professional before using any topical product. Our products are not a substitute for professional medical advice, diagnosis, or treatment.
Allergy and Skin Sensitivity Warning
Our products contain natural ingredients including lavender essential oil and magnesium compounds, which are known potential allergens for some individuals. Other ingredients may also cause reactions in people with specific sensitivities.
Before first use, you must:
- Read the full ingredient list on your product packaging carefully
- Perform a patch test by applying a small amount to a discreet area of skin (such as the inner wrist or elbow) and waiting at least 24 hours before broader application
- Discontinue use immediately if you experience any redness, rash, itching, burning, swelling, or any other adverse reaction and seek medical advice if symptoms persist
Do not use this product if you have a known allergy to any listed ingredient. We strongly recommend consulting your doctor or pharmacist before use if you have sensitive skin, a history of allergic reactions, or any skin condition.
Usage Warnings
- For external use only. Do not ingest.
- Avoid contact with eyes, mouth, and mucous membranes. If contact occurs, rinse thoroughly with water.
- Keep out of reach of children under 3 years of age.
- Do not apply to broken, irritated, sunburned, or damaged skin.
- If you are pregnant or breastfeeding, consult your healthcare provider before use.
- If you are under medical supervision or taking any medication, consult your doctor before use.
- Store in a cool, dry place away from direct sunlight.
Individual Results
Results from using our products vary between individuals. We do not guarantee any specific outcome, result, or experience. Any reference to how a product may feel (e.g. soothing, moisturising, calming) reflects general sensory characteristics and does not constitute a therapeutic claim or a guarantee of individual results.
Adverse Reactions
If you experience a serious adverse reaction following use of any Tsuki product, discontinue use immediately and seek medical attention. Contact us at thetsukisupport@gmail.com to report the reaction. Where an adverse reaction is linked to a genuine product defect, your rights under the Australian Consumer Law or applicable US law are not affected by this disclaimer.
To the maximum extent permitted by applicable law, and subject to any non-excludable statutory rights, Tsuki is not liable for adverse reactions resulting from:
- Failure to conduct a patch test prior to use
- Failure to read and follow the ingredient list and usage warnings
- Use by individuals with known allergies to listed ingredients
- Use contrary to the instructions provided
- Pre-existing skin conditions or sensitivities not caused by the product
Nothing in this section limits liability for injury caused by a defective product where such liability cannot be excluded by law, including under the product liability provisions of the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2, Part 3-5) or applicable US product liability law.
Ingredient Transparency
If you have questions about specific ingredients before purchasing, contact us at thetsukisupport@gmail.com before placing your order.