Terms of service

Terms of Service

Last updated: September 2026

1. Overview

These Terms of Service govern your use of the Tsūki website and your purchase of products from Tsūki. By placing an order or using our website, you agree to these terms in full. If you do not agree, please do not use our website or purchase our products.

2. Products and Descriptions

We make every effort to accurately describe our products, including images, sizing, and materials. Minor variations in colour may occur due to differences in screen calibration and photography. These variations do not constitute a defect or grounds for return.

Product descriptions and marketing materials are for general informational purposes. Individual results may vary. See Section 7 for our full disclaimer regarding product outcomes.

3. Pricing and Payment

All prices are displayed in Australian dollars and are inclusive of GST where applicable. We reserve the right to change pricing at any time without notice. The price displayed at the time of checkout is the price you will be charged.

Payment is processed securely through our payment provider at the time of order. Tsūki does not store your payment details.

4. Orders and Cancellations

By placing an order, you are making an offer to purchase the product at the stated price. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order, you will receive a full refund.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Return and Refund Policy for options after dispatch.

5. Intellectual Property

All content on the Tsūki website, including text, images, logos, and product descriptions, is the property of Tsūki and is protected by Australian and international copyright law. You may not reproduce, distribute, or use our content without prior written permission.

6. Limitation of Liability

To the maximum extent permitted by law, Tsūki's total liability to you for any claim arising from your use of our products or website is limited to the amount you paid for the product in question.

Tsūki is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our products, including but not limited to loss of income, loss of opportunity, or personal injury, except where such liability cannot be excluded under Australian Consumer Law.

7. Health and Results Disclaimer

Tsūki products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Information provided on our website and in our marketing materials is for general informational purposes only and does not constitute medical advice.

Individual results from using Tsūki products will vary. Testimonials and before-and-after descriptions reflect individual experiences and are not a guarantee that you will achieve the same or similar results. The results experienced by customers referenced in our marketing may not be typical.

If you are experiencing breastfeeding difficulties, nipple pain, supply issues, or any other health concern, we recommend consulting a qualified healthcare professional, lactation consultant, or midwife before relying on any product as a solution.

Claims made in Tsūki advertising and marketing materials about the potential effects of our products are based on general principles of product design and construction and do not constitute a guarantee of individual outcome. Breastfeeding outcomes are influenced by many factors including but not limited to latch technique, infant anatomy, maternal health, and feeding frequency.

8. User Conduct

You agree not to use our website for any unlawful purpose, to submit false or fraudulent orders, or to engage in any conduct that could damage the reputation or operation of Tsūki.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted to this page with an updated date. Your continued use of our website or products after any change constitutes your acceptance of the updated terms.

10. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our products will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact

For any questions regarding these terms:

Email: thetsukisupport@gmail.com Phone: 0468 403 001