Shipping policy

4. Shipping Policy

Last updated: May 2026

Thank you for shopping with Tsūki. Please read this Shipping Policy carefully as it forms part of your agreement with us when placing an order.

4.1 Order Processing

• Orders are processed within 1–3 business days of payment confirmation. Business days are Monday to Friday, excluding Australian public holidays.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During peak periods (sales events, holidays), processing times may be extended. We will communicate any significant delays via email.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4.2 Domestic Shipping (Australia)

We ship to all states and territories across Australia. Estimated delivery timeframes (from dispatch):

Shipping rates are calculated at checkout based on your location, package dimensions, and weight. Delivery estimates are provided by our carriers and are not guaranteed. Tsūki is not liable for delays caused by the carrier, weather events, or other circumstances outside our control.

4.3 International Shipping

We offer international shipping to select countries. Estimated delivery times vary by destination and are typically 7–21 business days from dispatch.

Important — Customs & Import Duties:

International customers are solely responsible for any customs duties, taxes, tariffs, or import fees imposed by their country's customs authority. These charges are not included in our pricing and will not be reimbursed by Tsūki. Packages that are refused at customs or returned to us due to unpaid duties will not be eligible for a refund of original shipping costs.

We are required to declare the accurate value of all international shipments on customs documentation. We do not falsify customs declarations.

4.4 Delivery Address

• It is the customer's sole responsibility to provide a complete and accurate delivery address at checkout.
• Tsūki is not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer.
• If an order is returned to us due to an undeliverable address, we will contact you. Reshipment will incur an additional shipping fee.
• We are unable to redirect packages once they have been dispatched.

4.5 Tracking

All orders are dispatched with tracking. Your tracking number will be provided in your shipping confirmation email. Tracking information may take up to 24 hours to update after dispatch.

If you have not received tracking information within 4 business days of placing your order, please contact us at bellare902@gmail.com.

4.6 Delivery Attempts & Safe Drop

Carriers may leave packages in a safe location at the delivery address if no one is available. Tsūki is not responsible for packages that are stolen or damaged after a safe drop delivery has been completed. If you have concerns about delivery to your address, we recommend selecting a signature-on-delivery option where available, or using an alternative delivery address.

4.7 Lost or Damaged in Transit

If your order:

• Has not arrived within the estimated timeframe, or
• Has arrived in a damaged condition

Please contact us within 7 days of expected delivery at bellare902@gmail.com or 0468403001, with your order number and photographs where applicable. We will liaise with the carrier on your behalf and work towards a resolution.

Tsūki is not liable for parcels confirmed as delivered by the carrier. In cases of suspected theft post-delivery, we recommend contacting your local police and Australia Post or the relevant carrier directly.

4.8 Shipping Delays

Tsūki is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to: carrier delays, natural disasters, public health emergencies, industrial action, or customs processing. We will not issue refunds for shipping fees where delivery is delayed for reasons outside our control.