Shipping policy

Shipping Policy

Last updated: September 2026

Order Processing

Orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

During promotional periods or high demand periods, processing times may extend to 5 business days. We will communicate any delays via email.

Shipping Timeframes

International International shipping timeframes vary by destination and are estimated at 7 to 21 business days after dispatch. International customers are responsible for any customs duties, taxes, or import fees charged by their country. Tsūki is not responsible for delays caused by customs processing.

Shipping timeframes are estimates only and are not guaranteed. Tsūki is not responsible for delays caused by the carrier, customs authorities, or circumstances outside our control.

Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address at the time of ordering. Tsūki is not responsible for orders delivered to an incorrect address provided by the customer. In the event of a failed delivery due to an incorrect address, re-delivery costs are at the customer's expense.

Lost or Delayed Parcels

If your tracking information shows your order has not moved for more than 10 business days (domestic) or 25 business days (international), please contact us at thetsukisupport@gmail.com with your order number and we will investigate with the carrier.

Tsūki is not liable for parcels lost or damaged in transit once they have been collected by the carrier. In the event of a lost parcel confirmed by the carrier, we will work with you to arrange a resolution at our discretion.

Contact

For all shipping enquiries:

Email: thetsukisupport@gmail.com Phone: 0468 403 001

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