Contact information

5. Contact Information

We are always happy to assist. Please read the relevant policy before reaching out, as it may already answer your question.

Tsūki

📧 Email: bellare902@gmail.com 📞 Phone: 0468403001

Response Times: We aim to respond to all enquiries within 1–2 business days, Monday to Friday. Enquiries received outside business hours will be responded to on the next business day.

When contacting us about an order, please include:

• Your full name
• Order number
• A clear description of your enquiry or issue
• Photographs, where relevant (e.g. for damaged items)

This helps us resolve your matter as quickly as possible.

Please note: Contacting us via phone, email, or social media does not constitute lodging a formal complaint or return request. All return requests must be submitted in writing to bellare902@gmail.com and are subject to our Return and Refund Policy.

We reserve the right to decline communication that is abusive, threatening, or harassing in nature.