Refund policy

Return and Refund Policy

Last updated: September 2026

Our 60-Day Satisfaction Guarantee

Tsūki offers a 60-day satisfaction guarantee on the Tsūki Nursing Bra. If you have used the product consistently for a minimum of 14 days and are not satisfied with the results, you may apply for a refund by following the process outlined below.

This guarantee applies to the nursing bra only. The silicone nipple guard is a hygiene product and is non-returnable and non-refundable once opened, in accordance with Australian Consumer Law.

Eligibility Requirements

To be eligible for a refund under the 60-day guarantee, all of the following conditions must be met:

  1. Your request must be submitted within 60 days of the date your order was delivered, as confirmed by tracking information.
  2. You must have used the product for a minimum of 14 consecutive days before submitting your request.
  3. You must contact us via email at thetsukisupport@gmail.com before returning any item. Returns sent without prior approval will not be accepted and will not be refunded.
  4. You must provide photographic evidence of the product in its current condition at the time of your request.
  5. You must provide your original order number and the email address used to place the order.
  6. You must provide a written description of your experience, including how long you used the product and the specific issue you experienced.

Requests that do not include all of the above will not be processed until the missing information is provided. The 60-day window will not be extended to accommodate incomplete submissions.

How to Submit a Refund Request

Step 1. Email thetsukisupport@gmail.com with the subject line: REFUND REQUEST — [Your Order Number]

Step 2. Include the following in your email:

  • Full name
  • Order number
  • Delivery address
  • Date of delivery
  • A description of your experience and reason for requesting a refund
  • Photographs of the product showing its current condition (minimum 2 photos required)
  • Confirmation that you have used the product for at least 14 days

Step 3. Our team will review your request within 5 business days and respond with a decision or a request for further information.

Step 4. If your request is approved, you will receive instructions for returning the item. Return shipping is at the customer's expense. Refunds will not be issued until the returned item is received and inspected.

Step 5. Once the return is received and approved, refunds will be processed within 7 business days to your original payment method.

What Is Not Covered

The following are not covered by the 60-day guarantee or any return or refund:

  • The silicone nipple guard (hygiene product, non-returnable once opened)
  • Items returned without prior email approval
  • Items that show damage caused by misuse, improper washing, or failure to follow care instructions
  • Requests submitted after the 60-day window has closed
  • Requests where the product was used for fewer than 14 days
  • Change of mind returns where the product has been used and the 60-day window has not yet been engaged
  • Orders where an incorrect delivery address was provided by the customer
  • Items lost in return transit (we recommend using tracked postage for all returns)

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Contact

For all refund and return enquiries:

Email: thetsukisupport@gmail.com Phone: 0468 403 001

Please allow up to 2 business days for a response to phone enquiries and up to 2 business days for email responses.