Refund policy

1. RETURN AND REFUND POLICY

This policy complies with the Australian Consumer Law (ACL) for Australian customers and applicable US federal and state consumer protection laws for US customers. Nothing here removes or limits any statutory right you hold.

We assess all returns under two tracks:

  • Track A — Statutory Claims: Products that are faulty, damaged in transit, not fit for purpose, or materially not as described
  • Track B — Change of Mind: You changed your mind, ordered incorrectly, or no longer want the item

Track A — Statutory Claims (Faulty, Damaged, or Not as Described)

Australian customers: Under the Australian Consumer Law, you are entitled to a remedy if a product has a major failure or does not meet a consumer guarantee. We honour these rights in full.

US customers: Under applicable federal and state consumer protection laws, including FTC regulations and relevant state statutes, you are entitled to a remedy where a product is materially defective or materially not as described. Customers in certain states (including California) may have additional rights. Nothing in this policy limits those rights.

To assess your claim and protect against fraudulent submissions, we require the following for all Track A claims:

  1. Your order number and the email address used at checkout
  2. A clear written description of the fault, defect, or discrepancy
  3. Photographic evidence of the issue from multiple angles
  4. A photo of the item as received, including all packaging
  5. Video evidence may be requested where photographs alone are insufficient to assess the claim

Process:

  • We will acknowledge your claim within 3 business days
  • We may request additional information within 5 business days of your submission
  • We will advise the appropriate remedy within 10 business days of receiving complete information
  • For major failures, you may choose a full refund, replacement, or compensation for the drop in value
  • For minor failures, we may elect to repair or replace rather than refund
  • If a return is required, we will provide a prepaid return label or reimburse reasonable return postage
  • No restocking fee applies to Track A claims

Notification: Please notify us as soon as reasonably practicable after discovering a fault. Your statutory rights are not extinguished by reasonable delay in notification, but early contact helps us resolve your claim faster.

Sale items: Consumer protections apply equally to sale and discounted items under both Australian and US law. Sale status does not affect your statutory rights.

Track B — Change of Mind

We are not legally required to accept change-of-mind returns but offer this as a goodwill gesture, subject to the following conditions. All must be satisfied without exception:

  1. Request submitted within 30 days of the delivery date
  2. Contact us at grinddaily053@gmail.com before sending anything back — unauthorised returns will not be accepted
  3. Item must be unused, unworn, unaltered, and in its original condition with all tags, accessories, and packaging intact
  4. You must provide:
    • Your order number and purchase email
    • Clear photos of the item in unused condition from multiple angles
    • A photo of the original inner and outer packaging
    • A photo of the shipping label as received
    • A brief written explanation of your reason for return
  5. A verification period of up to 7 business days applies. We may request further information during this period. Failure to respond within 5 business days will result in closure of your claim
  6. Return shipping is at your expense via tracked postage
  7. A 15% restocking fee is deducted from the refund amount
  8. Once received and inspected (up to 7 business days after receipt), we will confirm the outcome in writing

Not eligible for change-of-mind returns:

  • Items that have been used, washed, worn, or altered
  • Items missing original tags, packaging, or accessories
  • Hygiene-sensitive products once opened
  • Digital products or gift cards
  • Items marked as final sale at the time of purchase

60-Day Satisfaction Guarantee

Our 60-Day Guarantee extends the window to report and claim on Track A (statutory) issues only — that is, products that arrive faulty, damaged, not fit for purpose, or materially different from their description. It gives you 60 days from delivery to identify and report such a fault. It does not extend the 30-day change-of-mind window.

Where our advertising references a "60-Day Guarantee," this refers to this fault and statutory claims window as described above.

FTC Compliance — US Customers

In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the timeframe stated at checkout, we will notify you by email and give you the option to accept a revised shipping date or cancel for a full refund. If you do not respond within the period stated in our delay notice, your order will be treated as cancelled and a full refund issued to your original payment method.

Refund Processing

Approved refunds are processed to the original payment method only. We do not issue refunds to alternative accounts, gift cards, or cash. Allow 5–10 business days after approval depending on your financial institution.

Chargebacks and Payment Disputes

We encourage you to contact us at grinddaily053@gmail.com before initiating any payment dispute — most issues are resolved faster through direct communication. If you initiate a chargeback, we reserve the right to provide your bank or payment provider with all relevant evidence, including these published policies, delivery confirmations, and records of prior communication. This is our lawful right as a merchant and does not affect your statutory rights or your right to dispute a charge with your financial institution.

Incorrect Address

You are solely responsible for providing an accurate delivery address at checkout. Orders dispatched to an incorrect address provided by you are not eligible for a free replacement or refund. If an order is returned to us due to an incorrect address, reshipment may be arranged at your cost.