Privacy policy

2. Privacy Policy

Last updated: May 2026

Tsūki ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2.1 Information We Collect

We collect personal information that is necessary to conduct our business and provide you with our products and services. This may include:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (we do not store card details — all payments are processed by secure third-party providers)
  • Communications you send us (emails, enquiries, complaints)

Information collected automatically:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited, time spent on site, and referring URL
  • Cookies and similar tracking technologies

Information from third parties:

  • Information shared by payment processors, shipping providers, or marketing platforms in connection with your orders or interactions with our store

2.2 How We Use Your Information

We use your personal information for the following purposes:

  • To process, fulfil, and communicate about your orders
  • To respond to enquiries, complaints, or requests
  • To send transactional emails (order confirmations, shipping updates)
  • To send marketing communications, where you have opted in — you may opt out at any time
  • To improve our website, products, and customer experience
  • To comply with legal obligations
  • To detect and prevent fraud or unauthorised activity

We will not use your information for any purpose that is incompatible with the purpose for which it was collected, without your consent or as required by law.

2.3 Cookies

Our website uses cookies to enhance your browsing experience and collect analytical data. By continuing to use our site, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect certain site functionality.

2.4 Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your information to:

  • Shipping and logistics providers (for order fulfilment)
  • Payment processors (for secure transaction processing)
  • Email and marketing platforms (for communications you have consented to)
  • IT and website service providers
  • Legal or regulatory authorities, where required by law or court order

All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.

2.5 Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes the use of SSL encryption, secure payment processing, and restricted internal access to personal data.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

2.6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

2.7 Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate, incomplete, or out of date
  • Make a complaint about how we have handled your information

To exercise any of these rights, please contact us in writing at bellare902@gmail.com. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access or correct information, and we will explain why if that is the case.

2.8 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at bellare902@gmail.com. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

2.9 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact: Tsūki 📧 bellare902@gmail.com 📞 0468403001