Privacy policy
2. PRIVACY POLICY
Tsuki is committed to protecting your personal information. This Privacy Policy applies to all users of our website and services and has been prepared to comply with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), the California Consumer Privacy Act (CCPA) as amended by the CPRA, the CAN-SPAM Act, and other applicable privacy laws.
By using our website or placing an order, you consent to the practices described in this policy.
Information We Collect
Provided directly by you:
- Full name, billing and shipping address
- Email address and phone number
- Payment details (processed by third-party providers — we do not store full card numbers)
- Account credentials if you create an account
- Subscription preferences and order history
- Communications sent to our support team
Collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time on site, referring URLs, and interaction data
- Cookies and third-party marketing tracking pixels (including Meta Pixel, Google Analytics, TikTok Pixel)
From third parties:
- Fulfilment and logistics partners
- Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
- Marketing and analytics platforms
How We Use Your Information
- Processing and fulfilling your orders, including sharing necessary details with our fulfilment and logistics partners
- Communicating with you about your order, shipping, and support
- Managing your subscription including billing, renewals, and cancellations
- Sending marketing communications where you have opted in or where permitted by law
- Website analytics and improvement
- Fraud prevention, risk management, and defence of payment disputes
- Complying with legal obligations in all applicable jurisdictions
Sharing Your Information
We do not sell your personal information for monetary compensation. We may share it with:
- Fulfilment and logistics partners who require your details to deliver your order
- Payment processors to complete transactions securely
- Marketing and analytics platforms including Meta, Google, and TikTok
- Customer service platforms used to manage support communications
- Legal or regulatory authorities where required by law, court order, or to protect our rights
By placing an order, you acknowledge that your contact and shipping details will be shared with third-party partners involved in fulfilling and delivering your order, who may be located in countries other than your own.
Cookies and Tracking
We use cookies, pixels, and similar technologies to enhance your experience, remember preferences, and deliver targeted advertising. You may disable cookies through your browser settings, though some site features may not function correctly as a result.
Email Marketing — CAN-SPAM and Australian Spam Act Compliance
Where you have opted in to marketing communications, you may receive promotional emails from us. Every marketing email will clearly identify Tsuki as the sender, include a valid contact address, and provide a functional unsubscribe mechanism. You may opt out at any time via the unsubscribe link in any email or by contacting grinddaily053@gmail.com. Opt-out requests are processed within 10 business days. Transactional order emails are not subject to opt-out.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their information, contact us immediately and we will take steps to delete it.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes in this policy and meet our legal obligations. Order records are retained for a minimum of 7 years for accounting and tax compliance.
Your Rights — Australian Customers
Under the Australian Privacy Act, you may request access to, correction of, or deletion of the personal information we hold about you (subject to legal retention obligations), and opt out of direct marketing at any time. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Contact us at grinddaily053@gmail.com to exercise these rights.
Your Rights — California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we hold, the sources, our purposes, and the third parties we share with
- Right to Delete: Request deletion of your personal information, subject to exceptions permitted by law
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out of Sharing: We share certain data (such as identifiers and browsing activity) with advertising platforms for cross-context behavioural advertising, which may constitute "sharing" under the CPRA. You may opt out by contacting grinddaily053@gmail.com
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights
To exercise your rights, submit a verifiable consumer request to grinddaily053@gmail.com. We will respond within 45 days.
Categories of personal information collected in the last 12 months: Identifiers (name, email, address, IP); commercial information (purchase and subscription history); internet activity (browsing data, pixel interactions); geolocation (shipping address region).
Your Rights — All Other Users
Regardless of location, you may contact us at grinddaily053@gmail.com to request access to, correction of, or deletion of your personal information. We will respond in accordance with the laws applicable to your jurisdiction.
International Data Transfers
Your personal information may be processed and stored in countries other than your own, including Australia and the countries where our service providers operate. By using our services, you consent to such transfers.
Policy Updates
We may update this Privacy Policy at any time. Updates will be published with a revised date. Continued use of our store after updates are posted constitutes acceptance.